QuickBooks keeps crashing: Causes, Symptoms and Solutions

The name itself specifies the error that your QuickBooks just stopped working in the middle of work because of the “QuickBooks keeps crashing” error. You will not be able to run QuickBooks due to this error. Due to this error, the QuickBooks desktop will freeze or crash. This error can disrupt the user’s work at any time. You can lose your unsaved changes if QuickBooks shuts down automatically. That is why treating this error on time is essential to fix it effectively. There are several causes for the error to pop up. First, we will discuss the causes in this blog so that you avoid this error in future instances. We understand that the QuickBooks keeps crashing error might frustrate the users by not allowing access to QuickBooks. So let us go through the solutions to fix the error.

You can call us on 1-855-856-0042 for queries about the QuickBooks keeps crashing error. However, treating this error is not challenging. You can do it easily with the help of our experts. They have a technical nag of dealing with the errors and can help you eliminate the error at the earliest.

What are the trigger points of the QuickBooks keeps crashing error?

Please read the pointers below to know the causes behind the “QuickBooks keeps crashing” error.

If your company file name exceeds the character limit or is too long, this can cause a “QuickBooks keeps crashing” error.
Having a damaged QBWUSER.INI file is one of the primary reasons for the error to trigger.
When the hard drive gets corrupted, it can cause this error in your system.
In case you have a damaged or incomplete QuickBooks installation can cause QuickBooks to shut down randomly.
Operating an outdated QuickBooks version can allow the crashing error to enter your system.
Any additional application running in the background and interrupting QuickBooks can also lead to this error.

What are the signs and symptoms if QuickBooks shuts down randomly?

These signs will start displaying on your screen when your QuickBooks shuts down randomly. Please go through them so that you can figure out the error and fix it on time.

You will not be able to open your QuickBooks even after several attempts if your system is facing the QuickBooks keeps crashing error.
The QB application will start freezing abruptly in between your work due to the error.
If the operating system crashes suddenly, it can also be a sign of the “QuickBooks keeps crashing” error.
An error message will start appearing on your screen if the application is not working correctly.
QuickBooks might even open, but sometimes it will not work properly due to the error.

Try these quick solutions to treat the “QuickBooks shutting unexpectedly” error

You can implement these quick solutions before moving to detailed solutions.

To resolve the QuickBooks shutting unexpectedlyerror, manually fix the windows components and attempt to repair them.
Update your QuickBooks if none of these solutions work for you. By updating QuickBooks, you can avoid many of these bugs or errors.
To see if your QuickBooks is crashing, you can also suppress the application and try re-accessing it. You may do it by selecting QuickBooks twice and simultaneously holding down the Ctrl and Shift keys. Release the keys after QuickBooks has opened.
From the tool hub, try launching the QuickBooks database server manager.

Solutions to treat the QuickBooks keeps closing error

You can go through the solutions and improvise them step by step on your system to remove the QuickBooks keeps closing error.

Solution 1: Attempt to copy the company file to the desktop

Add a new folder to the desktop.
Head to the location of your company file.
Copy the company file.
Paste it, thereby switching to the new folder.
Hold down the Ctrl key until there is no company open window on your screen.
To open or restore an existing company, click on the option.
When you open the company file, select next.
Please access the file you copied to your desktop by moving there.

Solution 2: Consider setting automatic updates

Launch the main menu, then select “Help.”
Update QuickBooks desktop by tapping on the update now button.
To delete all of the previous downloads, select reset updates.
Select “Get updates.”
After letting the updates download, restart QuickBooks.
Accept the update prompts if your computer does so.
Select “automatic updates” under the options tab.
To stop the procedure, press close.

Solution 3: Move to a selective startup

Press Windows + R to preview the run command window.
Enter msconfig and then press “ok.”
Selective startup and load system services can be found under the general tab.
Tap the services tab’s “hide all Microsoft services” button.
Tap the “disable all” button.
Uncheck the box that says, “Hide all Microsoft services.”
Make sure the windows installer option is chosen in the list of services.
Finally, in the system configuration window, select restart.

Solution 4: Repair your QuickBooks desktop

Restart your computer.
Navigate to the Windows menu, then select the Control Panel.
Select the “programs and features” on your Windows system then “Uninstall a program.”
From the list, choose QuickBooks, and then click “uninstall/change.”
Moving ahead, select continue, and then select repair.
Click the next button, and the tool will launch.
Don’t forget to click “finish” after you’re done.
Aim to launch QuickBooks as administrator.
Right-click on the QuickBooks icon to open and tap the run as administrator option.

Please take help from the other solutions listed below if you still get the “QuickBooks keeps crashing” error on your screen.

Solution 5: Alter your QBWUSER.ini file

Find the folder where the QBWUSER.ini file is stored.
If you can’t find the file, enable hidden files and folders on your computer.
Once you’ve located the file, choose it with the right-click menu.
Tap the “rename” button.
At the end of the file, type .old. The format should be “QBWUSER.ini.old.”
Open QuickBooks desktop once more to see if the QuickBooks keep crashingerror has been resolved.

Solution 6: Launch Quick Fix My Program

Shut down QuickBooks.
Let the QuickBooks tool hub download.
Open the downloaded file.
Do not miss any on-screen commands, and keep moving ahead with them.
Accept the conditions.
Then finish installing it on your computer.
Please launch the tool hub after installation, then select the Program Issues tab.
Click on quick fix my program.
Relaunch QuickBooks desktop.

Solution 7: Use the QB diagnostic tool

Access your tool hub and select “program problems.”
Click the QuickBooks diagnostic tool, then wait while it runs.
Please restart your computer after it’s finished, then launch QuickBooks again.

Solution 8: Update your windows

Firstly, update your Windows.
Restart your workstation after the update is complete.
Verify whether QuickBooks can be opened and whether the QuickBooks keeps closingerror has been fixed.

Solution 9: Try utilizing the clean install tool

Go to installation issues in your QuickBooks tool hub.
Search for QuickBooks clean install tool
Continue by selecting the continue tab.
Move forward as the process is finished after completing all the instructions.
Press the “OK” button.

Solution 10: Try renaming the .nd and .tlg files

Look for the location where the company file is stored.
Browse the files having .nd and .tlg as their extensions and rename them by adding the term “old.
Save the files now, and make sure to rename all the files.
Now try accessing your QuickBooks and check if the error has gone.

Solution 11: Use a different QB user

Head to the company and choose to set up users and passwords.
Select set up users.
Navigate to enterprise users and then to the company menu, select users, and select set up users and roles again.
Tap on add users and enter the username credentials and click on next.
Please note not to use the damaged user name.
Once done, select the finish button.
Move to file and choose close company/log off.
Log onto the company file with new credentials.
If the new user is working well, please delete the user that was creating the problem.

Follow the solutions mentioned above and try eliminating the QuickBooks keeps crashing error. Please note that any error in QuickBooks can also harm your company file data. The essential data of the business should not be a risk. Therefore, you should schedule to take backups of your company file so that you do not suffer any data loss. Another good option could be setting up the ADR tool, i.e., auto data recovery tool. This tool can help in taking the backup automatically.

Summing it up here!

We have come to the end section of our blog and hope you can fix the QuickBooks keep crashing error by now. If you are still stuck with this error message displaying on your screen. We suggest you give us a call on 1-855-856-0042. We have a team of QuickBooks professionals who are pros at dealing with QB errors. They can guide and help you with instant solutions to fix the error immediately.