Cancellation & Refund Policy
Shipping, Delivery, Cancellation & Refund Policy
Effective: 2025
Shipping & Delivery
- Domestic (India): Orders are shipped via registered domestic courier companies and/or India Post Speed Post only.
- International: Orders are shipped via reputed international couriers and/or International Speed Post only.
- Dispatch: Orders are handed to the courier/postal authority within 3–5 working days from order confirmation and payment, or as per any delivery date agreed at checkout.
- Delivery estimates depend on destination and courier performance. Maxtern Media is not liable for courier or postal delays beyond the point of handover.
- Delivery is made to the shipping address provided by the buyer. Ensure address accuracy to avoid delivery failure or extra charges.
Cancellation
- Cancellation requests are accepted only if submitted within 24 hours of placing the order and before the order has been processed, dispatched, or communicated to vendors.
- Once processing or shipping is initiated or vendors have been notified, cancellations are not permitted.
- Digital services and personalized/custom items cannot be cancelled.
Important: Acceptance of a cancellation request does not imply a refund. See the No Refund Policy below.
No Refund Policy
Maxtern Media does not provide refunds under any circumstances. All payments are final and non-refundable. By placing an order you acknowledge and agree to this policy.
Damaged or Defective Items
- If you receive damaged or defective goods you must report the issue to our Customer Service team on the same day of delivery with photo or video evidence.
- We will coordinate with the merchant for verification. Replacement or corrective action may be offered at Maxtern Media's discretion. Refunds will not be issued.
- Complaints made after the same day of delivery will not be eligible for review under this clause.
Manufacturer Warranty
Items that include a manufacturer warranty should be taken up directly with the manufacturer or authorized service center. Maxtern Media can assist with escalation but will not issue refunds.
How We Communicate
Order confirmations, dispatch notifications, and service confirmations are sent to the email provided at registration. Keep your contact information current.
Contact
For shipping, delivery, cancellation or damaged item reports contact: